Every South Of England Ink Fest order is prepared with care and packed securely before dispatch.

• Processing times: Orders are usually processed within 3–5 business days. Processing may take a little longer during busy event periods or public holidays.
• Delivery: Shipping costs and available delivery options are shown at checkout. Delivery estimates depend on your destination and selected service.
• Tracking: Where tracking is available, dispatch confirmation and tracking details will be sent by email.
• International orders: Delivery is available to selected destinations. Any customs duties, import taxes or local fees are the responsibility of the customer.

We want you to be happy with your purchase. If something isn’t right, please contact us promptly so we can help.

• Contact us: Get in touch with your order number and a brief description of the issue before returning an item.
• Condition: Unless faulty or otherwise required by law, items should be unused and in their original packaging.
• Faulty or incorrect items: Please contact us as soon as possible with details and, if helpful, photographs so we can arrange the next steps.
• Refunds: Approved refunds are returned to the original payment method. Please allow time for your bank or payment provider to process the refund.

Return eligibility and statutory rights may vary by product and destination. Please contact us for assistance with your order.